Terms of Service

These Terms form a contract between you — the business or person that registers for or uses Cobrowse (the "Customer") — and Loggify UG (haftungsbeschränkt), Wilhelmstr. 57, 50733 Cologne, Germany.

The service is directed at businesses and professionals (B2B). By registering, you confirm that you are acting in the exercise of your trade, business, or profession, and are authorised to bind the organisation you represent.

Conflicting or additional terms of the Customer do not apply unless we have agreed to them in writing.

Cobrowse lets your support and sales agents join a website visitor's live page — with the visitor's consent — to see, point, scroll, and, within limits you set, guide and act. Session content flows peer-to-peer between the participating browsers; our backend only handles signaling and session metadata.

The concrete scope of features depends on your chosen plan and configuration. We may improve, change, or discontinue individual features. We will not materially reduce the core functionality of a paid plan during a paid term without offering a reasonable remedy.

The service is offered in early access. It is provided with care but may still contain defects, and individual features may change. Where a specific service level is not expressly agreed in writing, none is owed.

You need an account to use the service. Sign-in is passwordless (a magic link to your e-mail, or a supported identity provider). You must provide accurate information, keep your access secure, and are responsible for all activity under your account and that of the members you invite.

You are responsible for assigning roles within your workspace appropriately, and for the acts of your agents while using the service.

We offer a Free plan, a Pro plan, and an Enterprise plan. One session consumes one token. Current plan scope (which may be updated for future terms):

• Free — up to 10 sessions per month and the standard widget, at no charge.
• Pro — €999 per month (or ten times that amount billed yearly), including 500 sessions per month, full widget customization, the callback queue, service hours, browser voice calls, and the softphone; sessions beyond the included volume are billed as pay-per-use overage at €1 per session.
• Enterprise — custom scope and terms by individual agreement.

All prices are net and exclude statutory value added tax (VAT), which is added where applicable. Fees for a paid plan are due in advance for the chosen billing period. Payment terms, methods, and any usage-based overage are as stated at the point of purchase or in an individual agreement.

Unless otherwise agreed, paid plans renew for successive periods of the same length and can be cancelled with effect from the end of the current period. Downgrades and cancellations take effect at the end of the paid period; already-paid fees for the current period are not refunded on a pro-rata basis unless required by law. If a payment is not made when due, we may suspend paid features after reasonable notice.

Free-plan quantity limits (e.g. one app per workspace, one website per app) apply to new resources. Resources grandfathered from a higher plan keep working but cannot be expanded on a lower plan.

You decide where and how you deploy Cobrowse, and you are responsible for using it lawfully. In particular:

• Controllership: for the personal data of your website visitors processed during a session, you are the controller and we act as your processor. Where the law requires it, you must conclude our Data Processing Agreement before going live.
• Consent & transparency: you must obtain any consent required from your visitors, and inform them appropriately (e.g. in your own privacy notice), before a session, callback, or call.
• Configuration: you are responsible for setting the permission ceiling appropriately and for masking sensitive fields you do not want mirrored. Password fields are always excluded by default; anything else is your call.
• Lawful content & purpose: you must not use the service to process data unlawfully, to deceive or surveil people without a valid legal basis, or in a way that infringes third-party rights.
• Your domains and keys: you are responsible for the websites on which you install the snippet and for keeping your app configuration accurate.

• Data Processing Agreement (Art. 28 GDPR) →
• Privacy Policy →

You agree not to:

• use the service in violation of applicable law or third-party rights;
• attempt to circumvent, disable, or exceed the permission ceiling, the security rules, or any technical limit of the service;
• probe, scan, or test the vulnerability of the service without our prior written permission, or otherwise interfere with its integrity or performance;
• reverse engineer, decompile, or disassemble the software except to the extent such restriction is prohibited by mandatory law;
• resell or provide the service to third parties as your own, or exceed the scope of your plan through automated or artificial means;
• upload or transmit malware, or use the service to send unsolicited communications.

We may suspend access to prevent material harm or a serious, ongoing breach of these Terms.

We aim for high availability but do not guarantee that the service will be uninterrupted or error-free, unless a specific service level is agreed in writing (e.g. under Enterprise). We may perform maintenance and will try to schedule foreseeable downtime considerately. Parts of the service rely on third-party infrastructure whose availability is outside our control.

The service, the software, the embeddable snippet, and all related intellectual property remain ours (or our licensors'). We grant you a non-exclusive, non-transferable right to use the service during the term, solely for your own business purposes and in accordance with these Terms.

You retain all rights to your own data and content. You grant us only the limited rights needed to provide the service to you (for example, to store your configuration and process session metadata as described in the Privacy Policy).

The service is provided with due care. Statutory warranty rights remain unaffected; for a service provided free of charge, our responsibility is limited to intent and gross negligence.

Our liability is governed by the following, to the extent permitted by law:

• We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body, or health, and under the German Product Liability Act, as well as within the scope of any guarantee we expressly give.
• For slight negligence, we are liable only for the breach of an essential contractual obligation (a duty whose fulfilment makes the proper performance of the contract possible and on whose observance you may regularly rely), and in that case only for the foreseeable damage typical for this type of contract.
• Any further liability for slight negligence is excluded. This does not alter the statutory burden of proof.

We are not liable for your compliance obligations toward your visitors (consent, transparency, lawful configuration), or for damage arising from your unlawful or contract-breaching use of the service.

The Free plan runs until you delete your workspace or account. Paid plans run for the agreed billing period and renew unless cancelled with effect from the end of the current period, as described under Fees & billing.

Each party may terminate for good cause without notice. On termination, your right to use the service ends; personal data is deleted in accordance with the Privacy Policy and our retention schedule, save where storage is required by law. You are responsible for exporting any data you wish to keep before termination.

We may amend these Terms — for example to reflect new features, legal requirements, or changes to our providers. We will publish the updated version here and, for registered Customers, give reasonable notice of material changes. If you do not agree to a material change, you may cancel before it takes effect; continued use after it takes effect constitutes acceptance.

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer-protection provisions of your country of residence remain unaffected where they would apply.

If you are a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Cologne, Germany. We are also entitled to sue at your general place of jurisdiction.

Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. Amendments and supplements must be in text form.